Frequently asked Questions

If you have a question about an aspect of Audi Financial Services, take a look through our Frequently Asked Questions below. We’ve collected together all the most common queries customers ask us about, so you may find the answer right here.

What information do I need to provide to Audi Financial Services when applying for credit?

Why do I have to comprehensively insure my vehicle?

How much can I borrow?

What happens if there is an accident and my vehicle is written off?

I have a complaint with my vehicle and am not satisfied. Why should I continue to pay Audi Financial Services?

As an existing customer, where can I find my account number?

What finance terms can I have under Audi Choice?

What happens if I exceed the kilometre limit?

Is Audi Choice available on all Audi vehicles?

Are there any exclusions with this option?

Can I finance any factory options, warranty and insurance under the program?

What is the ‘acceptable condition’ of a vehicle?