Audi South Africa adapts to market challenges and strengthens customer-centric approach 

 

  •         Buy-down trends, high inflation and interest rates have placed significant pressure on the premium automotive sector
  •        A further factor is the influx of new brands targeting the price sensitive volume segment with well-equipped vehicles
  •        Audi South Africa responds by reaffirming its commitment to its valued customers while adapting to new trading conditions

 
Johannesburg, April 2025 – In the face of a shifting premium automotive market, Audi South Africa remains steadfast in its commitment to delivering top-tier products and services while adapting to evolving industry dynamics and consumer needs.

Market pressures and shifts in consumer behaviour

The premium automotive sector has faced significant pressures in recent years, marked by a notable buying-down trend driven by high inflation, rising interest rates, and exchange rate weakness. These factors have intensified both affordability pressures on the consumer side, and pricing pressures on the manufacturer side. This has prompted buyers to explore alternative options from new brand entrants primarily targeting the price-sensitive volume segment with well-equipped vehicles, despite these brands often having a limited track record potentially affecting residual values and consumer experience.

As a result of the aforementioned factors, the premium vehicle sector has contracted to nearly a third of its size compared with a decade ago, with 2024 marking the lowest level yet. 

Compounding these challenges is the absence of a regulatory framework and incentive support schemes by the South African Government — such as those available for battery electric vehicles (BEVs) in other industrialised nations — further accelerating market trajectories. The need exists for a comprehensive automotive strategy, as well as decisive action and support from Government, to ease the burden on all automotive players invested in the country. While the automotive sector is a critical contributor to the South African economy, the industry continues to face hurdles such as slow and inconsistent policy implementation and insufficient infrastructure investment. Moreover, the entry of new brands has led to substantial and heightened competition in the retail space.

Despite these shifts, however, Audi South Africa remains committed to its strategy of adapting to market conditions while ensuring premium service delivery to its customers.

Proactive, customer-focused initiatives

Throughout its history, Audi South Africa has demonstrated agility in responding to industry changes, with customer satisfaction remaining at the core of its operations.

Recent initiatives include:

Audi Freeway Plan Extensions: Offering up to 15 years and 300,000km of coverage, ensuring affordability and peace of mind for customers who wish to retain their vehicles longer while maintaining a premium service experience.

Special Editions: Introducing bespoke model trim lines, such as Black Edition and Urban Edition, with popular options as standard, enhancing value for premium customers.

Enhanced Audi Assured offerings: Providing guaranteed residual value options for all models, including Black and Urban Edition variants, allowing customers flexible contract durations, mileage options, and end-of-term choices such as returning, renewing, or repurchasing. These affordable rates and guaranteed future value further contribute to customer confidence.

Evolving the retail experience

The automotive retail landscape has undergone dramatic shifts since the COVID-19 pandemic, influencing consumer behaviour and dealership strategies alike. In response, Audi South Africa is proactively aligning its approach with new market realities and customer expectations.

To reinforce its retail presence and ensure long-term partner viability, the company has started to implement an optimised footprint strategy that balances meaningful customer experiences with operational efficiency. The initiative is collaboratively agreed, supported and implemented together with the brand’s investors and retail partners. Scaled retail concepts and increased digital integration will support dealer partners in managing costs while maintaining high service standards for consumers.

A pivotal development in the business transformation is the relocation in June this year of Audi Centre Sandton to an exceptional new location. It will serve as Audi’s new flagship store and stand as a reflection of the company’s strategy alignment and ongoing commitment to excellence.

Future outlook

As part of this ongoing evolution, Audi remains dedicated to keeping customers informed and engaged. In cases where adjustments have been or will be made to specific areas within the retail network, customers will be advised proactively and provided suitable alternatives. All Audi customers affected by the current changes have been contacted and informed of their alternatives as all warranty, service and maintenance policies remain fully intact. Customers concerned can also contact the Audi Customer Interaction Centre on 0869-434-838 to receive support and assistance with redirecting them to the closest Audi partner. A complete list of Audi South Africa dealers and their contact details are available on www.audi.co.za.

With a robust foundation and a clear vision for the future, Audi South Africa continues to navigate industry challenges while prioritising customer needs, innovation, and premium service delivery in close collaboration with its retail partners and investors.