Market pressures and shifts in consumer behaviour

The premium automotive sector has faced significant pressures in recent years, marked by a notable buying-down trend driven by high inflation, rising interest rates, and exchange rate weakness. These factors have intensified both affordability pressures on the consumer side, and pricing pressures on the manufacturer side. This has prompted buyers to explore alternative options from new brand entrants primarily targeting the price-sensitive volume segment with well-equipped vehicles, despite these brands often having a limited track record potentially affecting residual values and consumer experience.

As a result of the aforementioned factors, the premium vehicle sector has contracted to nearly a third of its size compared with a decade ago, with 2024 marking the lowest level yet. 

Proactive, customer-focused initiatives

Throughout its history, Audi South Africa has demonstrated agility in responding to industry changes, with customer satisfaction remaining at the core of its operations.

Recent initiatives include:

Audi Freeway Plan Extensions: Offering up to 15 years and 300,000km of coverage, ensuring affordability and peace of mind for customers who wish to retain their vehicles longer while maintaining a premium service experience.

Special Editions: Introducing bespoke model trim lines, such as Black Edition and Urban Edition, with popular options as standard, enhancing value for premium customers.

Enhanced Audi Assured offerings: Providing guaranteed residual value options for all models, including Black and Urban Edition variants, allowing customers flexible contract durations, mileage options, and end-of-term choices such as returning, renewing, or repurchasing. These affordable rates and guaranteed future value further contribute to customer confidence.

Evolving the retail experience

The automotive retail landscape has undergone dramatic shifts since the COVID-19 pandemic, influencing consumer behaviour and dealership strategies alike. In response, Audi South Africa is proactively aligning its approach with new market realities and customer expectations.

To reinforce its retail presence and ensure long-term partner viability, the company has started to implement an optimised footprint strategy that balances meaningful customer experiences with operational efficiency. The initiative is collaboratively agreed, supported and implemented together with the brand’s investors and retail partners. Scaled retail concepts and increased digital integration will support dealer partners in managing costs while maintaining high service standards for consumers.

A pivotal development in the business transformation is the relocation in June this year of Audi Centre Sandton to an exceptional new location. It will serve as Audi’s new flagship store and stand as a reflection of the company’s strategy alignment and ongoing commitment to excellence.