FAQs

A hand holding a mobile phone with the myAudi app displayed on its screen

I have a key tag

To make the most of all your Audi Connect Services, you will need to download the myAudi app, login to your vehicles MMI and become a key user. Follow the steps below to get connected.

The myAudi app displaying the 'Let's Go' and 'Discover myAudi' buttons

Step 1

Download the myAudi app and tap ‘Set up the myAudi app now’ to create a myAudi account or login with your existing myAudi account details.

The myAudi app displaying the 'Account settings' screen with the 'PIN' link highlighted

Step 2

Select ‘Add my Audi’.

The myAudi app displaying a 'Welcome customer' message and a 'Set up the myAudi app now' button

Step 3

Select ‘Add without card’.

The myAudi app displaying the screen to add your VIN, either via a photo or text entry

Step 4

Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

An Audi dashboard screen displaying various options

Step 5

Now you will need to log into your car with your myAudi app details. In your Audi, Select ‘User’ in your MMI.

An Audi dashboard screen displaying the User screen with the 'Log in to myAudi' option visible

Step 6

Select ‘Log in’ and add the email address and password you used for your myAudi app account.

The myAudi app displaying the next steps to take in the setup process

Step 7

Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

Close up of the key user tag, which is blurred out, on an Audi vehicle

Step 8

To access extra services^* like being able to lock and unlock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

An Audi dashboard screen displaying the User screen with the 'User management' option visible

Step 9

Select ‘User’ in your MMI, then ‘User management’.

An Audi dashboard screen displaying the Key User screen with the keys blurred out

Step 10

Scratch the 10 digit code from your key tag and enter this below your email address. Select ‘Set key user’.

An Audi dashboard screen on the User management screen with a 'Key user set successfully' message

Step 11

Your car will then notify you to say that the key user has been set successfully.

The myAudi app displaying the 'My vehicles' screen with an Audi A4 Avant model selected

Step 12

You are now able to access all of your myAudi app features^* and will be able to see your car in the app.

Get more from myAudi with Service Reminders

Once you have become a key user, with Automatic Service Reminder and Predictive Maintenance you'll never miss a service appointment again. Your car can automatically send vehicle and service data to your preferred Audi Centre so they can conveniently organise your service for you. You will need to activate this in the myAudi app and select your preferred Centre.

Automatic Service Reminder

Predictive Maintenance