Delivery Situation | Audi Service Excellence | Audi South Africa
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We are committed to you

The automotive industry is currently affected by the limited availability of semiconductors resulting in global supply chain delays. Therefore, we at Audi are working tirelessly to deliver your dream car as quickly as possible. We invite you to get to know some of Audi's employees, their responsibilities, and the passion they bring to the challenges they face. Because you can rest assured: We stand by our commitment to perfection and focus on service excellence.

Delivery situation

Delivery situation

Like many other manufacturers and other sectors of the industry, we are experiencing some supply chain issues and a few of our components are in short supply, in particular those relating to semiconductor chips, which have reduced our production capacity and restricted certain product specifications. This means that delivery times for some of our models are taking a little longer than we would normally expect.

Our aim is to limit the impact on our customers. Please keep in contact with your local Audi Dealership to evaluate alternative options available for you to purchase through our readily available stock, or extend your Audi Freeway Plan until the time is right for a new vehicle purchase that suits your requirements.
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  • Man on the test bench
  • Finger with microchip
  • Uwe Girgsdies
  • Man on the test bench

  • Only carefully selected chip manufacturers are eligible

    An Audi RS e-tron GT incorporates around 10,000 purpose-built semiconductor chips which have undergone rigorous screening processes.

    Power combined in kWh/100 km: 20.2-19.3 (NEDC); 22.6-20.6 (WLTP); CO₂ emissions combined in g/km: 0. Information on fuel/electricity consumption and CO₂ emissions in ranges depending on the equipment and accessories of the car.

  • Tiny, yet more sought after than ever: microchips

    The semiconductor issue affects car manufacturers all over the world. Currently, the demand for microchips such as semiconductors far exceeds the supply.

  • Semiconductors unlock new functions

    "They are the key to our innovative vehicles which offer even greater mobility, safety and comfort features." Uwe Girgsdies, Audi Reliability Design Electronics

  • Only carefully selected chip manufacturers are eligible

    An Audi RS e-tron GT incorporates around 10,000 purpose-built semiconductor chips which have undergone rigorous screening processes.

    Power combined in kWh/100 km: 20.2-19.3 (NEDC); 22.6-20.6 (WLTP); CO₂ emissions combined in g/km: 0. Information on fuel/electricity consumption and CO₂ emissions in ranges depending on the equipment and accessories of the car.
  • Man talking on the phone at night
  • Hinrich Baade
  • Man talking on the phone at night

  • Organised around the clock

    A 24-hour coordination system allows monitoring every detail — it involves countless ships, trains, trucks and, in exceptional cases, chartered aircraft.

  • New challenges for logistics

    Our logistics chain is closely interlinked and dependent on the global situation. Discover how we keep it running at all times.

  • Logistics

    "We are doing everything we can to get all the components for your Audi ready as quickly as possible — even in challenging situations." Hinrich Baade, Audi Supply Chain

  • Organised around the clock

    A 24-hour coordination system allows monitoring every detail — it involves countless ships, trains, trucks and, in exceptional cases, chartered aircraft.

  • Vehicle Control Centre
  • Vanessa Schwarze
  • Vehicle Control Centre

  • Control centre

    The production of each Audi is monitored at the Control Centre and where necessary, optimised. This ensures that every component is ready in the right place and on time.

  • Adjustments in vehicle control

    This video illustrates how challenging coordinating vehicle components has become due to the new circumstances.

  • Vehicle Processing

    "Based on the available components, we determine the optimum number of car models and equipment variants that we can produce with them." Vanessa Schwarze, Audi Vehicle Processing

  • Control centre

    The production of each Audi is monitored at the Control Centre and where necessary, optimised. This ensures that every component is ready in the right place and on time.

  • Testing laboratory
  • Achim Zeller
  • Testing laboratory

  • Zero trade-offs

    Intricate and precise testing processes guarantee that every component meets our requirements. That means you can rely on your vehicle at all times.

  • Quality that lasts

    Premium quality and advanced technical standards: this video gives you an insight into quality assurance at Audi.

  • Corporate quality

    "From development to production to service, we are committed to premium quality at the highest level – it´s always been part of our DNA." Achim Zeller, Audi Corporate Quality Plants

  • Zero trade-offs

    Intricate and precise testing processes guarantee that every component meets our requirements. That means you can rely on your vehicle at all times.

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