Website for Audi Driving Experience
Booking Terms and Conditions to be accepted before moving on to pay gate:
Terms and Conditions: AUDI SOUTH AFRICA Driving Experience (“DRIVING EXPERIENCE”)
The DRIVING EXPERIENCE is offered by AUDI SOUTH AFRICA a division of Volkswagen of South Africa (Pty) Ltd (“AUDI SOUTH AFRICA”). Participation in the DRIVING EXPERIENCE shall be subject to the following terms and conditions: -
1. Booking confirmation:
1.1. Event booking will be done on the website www.experience.audi.co.za.
1.2. The booking can only be confirmed once the participant/s has completed all the mandatory details required, has accepted these terms and conditions and has made the required payment.
2. Booking Date:
2.1. A participant may amend their event date up to 3 working days prior to the event on the website (www.experience.audi.co.za). Should the participant have extenuating circumstances in less than 3 working days prior to the event, a written request to amend the booking date must be received on support@audiforum.co.za and the Audi customer support team will evaluate and assist. In the event of a cancellation, the cancellation terms as set out in clause 8 shall apply.
2.2. AUDI SOUTH AFRICA shall have the right to reschedule the booking in the event of the minimum attendance requirement not having been met or upon the occurrence of any unforeseen and/or unpredictable circumstances which are beyond the reasonable control of AUDI SOUTH AFRICA, including but not limited to events of force majeure, natural disasters, fires, floods, war, riots, industrial action, acts or omissions of any government authority, machinery damage or breakdown, essential supply difficulties and irremediable non-performance by third parties. In such cases, AUDI SOUTH AFRICA may at its sole discretion, offer the participants alternative DRIVING EXPERIENCE dates or a full refund of the DRIVING EXPERIENCE fee only.
3. Registration Requirements:
3.1. The participant shall be required to, at the time of the DRIVING EXPERIENCE, hold a valid driver’s licence and may not be subject to a driving ban imposed by the relevant authorities.
3.2. The participant shall be required to register timeously at the registration venue and produce his or her original valid driver’s licence at registration prior to the start of the DRIVING EXPERIENCE.
3.3. In the event of failure to produce a valid original driver’s licence, the participant shall not be entitled to participate in the DRIVING EXPERIENCE and the DRIVING EXPERIENCE fee shall be forfeited.
4. Late Arrivals:
4.1. DRIVING EXPERIENCE times must be strictly adhered to and late arrivals shall not be permitted to participate in the DRIVING EXPERIENCE.
4.2. The DRIVING EXPERIENCE fee will be forfeited, and re-bookings shall only be permitted upon receipt of payment for the new booking.
4.3. Participants are requested to allow adequate travelling time in order to arrive at the DRIVING EXPERIENCE venues on time and to complete any registration.
5. Payment requirements
5.1. The cost of the DRIVING EXPERIENCE fee shall be paid to AUDI SOUTH AFRICA immediately on booking the DRIVING EXPERIENCE through the website www.experience.audi.co.za.
5.2. The participant will make use of the payment gateway on the website www.experience.audi.co.za.
5.3. A successful payment will be shown on screen for the participant and a booking confirmation email will be received by the participant.
5.4. Tax invoices will be added to the booking confirmation email.
5.5. Unsuccessful payment will be notified on the website only.
5.6. In the event that payment has not been made as aforesaid, the participant shall not be entitled to participate in the DRIVING EXPERIENCE.
6. Vouchers
6.1. Vouchers may be bought through the website www.experience.audi.co.za.
6.2. Vouchers will be specific to an event and a venue location.
6.3. The date of the event can be chosen when redeeming the voucher.
6.4. The recipient of a voucher must logon to the website www.experience.audi.co.za and complete the necessary booking process.
6.5. The unique voucher code will be used during the payment process and can only be used once.
6.6. Vouchers will expire 3 years from the date of issue.
6.7. Should the costs of an event increase between the issuing and the redemption of a voucher, the redeemer will be required to pay in the difference.
6.8. Vouchers cannot be exchanged for cash.
7. Own risk:
7.1. The participant voluntarily participates in the DRIVING EXPERIENCE and is aware of the risks, dangers and perils associated with any form of motoring event.
7.2. The participant participates in the DRIVING EXPERIENCE entirely at his or her own risk and will be required to sign an indemnity in favour of AUDI SOUTH AFRICA upon registration.
7.3. Vehicle allocation is subject to the fleet that is on hand and is in AUDI SOUTH AFRICA’s sole and absolute discretion.
6. Conduct:
6.1 The participant shall be obliged to behave with utmost discipline during the attendance of the DRIVING EXPERIENCE. The instructors and/or any person authorised to do so by AUDI SOUTH AFRICA shall be required and entitled to give instructions to the participant for the entire duration of the DRIVING EXPERIENCE.
6.2 For reasons of safety, all participants shall for the entire duration of the DRIVING EXPERIENCE be prohibited from overtaking others and this shall also apply when driving in public road traffic. Exceptions, if any, to this prohibition shall be subject to explicit instructions given by the authorised DRIVING EXPERIENCE instructors.
6.3 In the event that a participant does not comply with any of these provisions relating to conduct, or in the event of the participant having consumed any intoxicating substance(s) or exhibiting any unacceptable or unreasonable behaviour, AUDI SOUTH AFRICA shall, in its sole discretion be entitled to exclude the participant from participation in the DRIVING EXPERIENCE and the DRIVING EXPERIENCE fees shall be forfeited.
7. Spectators:
• No spectators or guests will be allowed at the event.
• Should anyone who has not paid for the event arrive at the venue, they may be turned away at the door.
8. Cancellation terms:
8.1. Should you wish to cancel the DRIVING EXPERIENCE booking and receive a refund, you have the right to do so within seven (7) business days after you have purchased the DRIVING EXPERIENCE.
8.2. In the event of a cancellation, the following time limits shall apply, and cancellation fees shall be due and payable by the participant as follows:
8.2.1. Cancellation 15 working days or more prior to the start of the DRIVING EXPERIENCE – no fee.
8.2.2. Cancellation less than 15 but more than 10 working days prior to the start of the DRIVING EXPERIENCE – 30% of the DRIVING EXPERIENCE fee.
8.2.3. Cancellation less than 10 but more than 7 working days prior to the start of the DRIVING EXPERIENCE – 50% of the DRIVING EXPERIENCE fee.
8.2.4. Cancellation less than 7 working days prior to the start of the DRIVING EXPERIENCE or in the case of non- attendance – 100% of the DRIVING EXPERIENCE fee.
8.3. Cancellation must be made by the participant on the website www.experience.audi.co.za.
8.4. Refunds of the applicable amount and are set out in clause 9.
8.5. The time limits set out above refer to the time of receipt of the written cancellation by AUDI SOUTH AFRICA.
8.6. AUDI SOUTH AFRICA shall be entitled to offset the cancellation fee payable against payment of DRIVING EXPERIENCE fees already made by the participant.
8.7. If applicable, the DRIVING EXPERIENCE fee, alternatively the balance thereof, shall be reimbursed to the participant.
9. Refunds
9.1. Once AUDI SOUTH AFRICA has been notified of your cancellation through the website www.experience.audi.co.za of the booked DRIVING EXPERIENCE and AUDI SOUTH AFRICA has accepted the cancellation, a refund will be processed within 5 – 7 working days of acceptance of the cancellation.
9.2. Refunds are manually processed through AUDI SOUTH AFRICA. Once your cancelation has been received, our Customer Interaction Centre will contact you for the bank details for the refund.
9.3. Refund amounts will be calculated according to the cancelation terms laid out in clause 8.
9.4. Refunds may also be subject to deductions for bank charges, credit card charges or other necessary costs incurred by AUDI SOUTH AFRICA.
10. Data Protection
10.1. The processing of your personal information is necessary to carry out actions for the conclusion and performance of this DRIVING EXPERIENCE booking, to which you are a party. The personal information collected for this purpose includes:
• Name
• Surname
• Identity and/or Passport Number
• Telephone Number
• E-mail Address
10.2. AUDI SOUTH AFRICA does not sell your information to third parties. AUDI SOUTH AFRICA may from time to time disclose and jointly process customer information with its agents, dealer partners, holding company and affiliates including, but not limited to, Volkswagen Aktiengesellscahft in Germany and Volkswagen Financial Services of South Africa.
10.3. You have a right to access any of your personal information that AUDI SOUTH AFRICA holds and make corrections if necessary and the right to object to the processing of your personal information. You also have the right to withdraw any consent that you have previously given to AUDI SOUTH AFRICA and ask AUDI SOUTH AFRICA to erase or delete your personal information that is held. AUDI SOUTH AFRICA shall have a right to continue to process your information where a legitimate purpose exists.
10.4. Should you be dissatisfied with the manner in which your personal information is being processed and wish to lodge a complaint you may do so with either AUDI SOUTH AFRICA’s Information Officer at info.officer@vwsa.co.za or alternatively with the Information Regulator. The contact details for the Information Regulator are:
Physical address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Postal address: P.O Box 31533, Braamfontein, Johannesburg, 2017
General Enquiries - enquiries@inforegulator.org.za
Complaints - POPIAComplaints@inforegulator.org.za
10.5. AUDI SOUTH AFRICA conducts surveys to improve their service and product offerings and may occasionally contact you to request your participation. You may withdraw your consent to the processing of your personal information for this purpose at any time.
Acceptance: I agree that I understand and accept the above conditions and will comply with the terms and conditions set out above. If you make a booking on behalf of other spectators and participants, you warrant that you have the authority to accept and do accept these terms on behalf of the other participants.