FAQs for dealers

The Audi e-tron models are exceptional by nature. This is why we have appointed a select number of specialist e-tron dealers from our wider network. e-tron dealers offer cars that you can experience in person, and expertly trained sales consultants to answer all your questions.

Specialist e-tron dealers are also equipped with the necessary tools and fast-charging infrastructure to diagnose, service and repair EVs.

Why is my nearest Audi dealer not available to select online for e-tron sales?

Due to the exceptional nature of EV models, there are specific requirements that an Audi e-tron dealer must meet. A select number of Audi dealers from our wider network are specialist e-tron dealers where you can experience an e-tron in person, and speak with expertly trained sales consultants.

Specialist e-tron dealers are also equipped with the necessary tools, qualifications and fast-charging infrastructure to diagnose, service and repair EVs.

How can I purchase an e-tron if my nearest dealer is not an e-tron specialist?

You can order an e-tron from anywhere in South Africa through a specialist e-tron dealer by using our online ordering tool. Your preferred e-tron dealer will gladly discuss options for interstate deliveries.

What can I do if the e-tron I want is not available from my nearest e-tron dealer?

Contact your nearest e-tron dealer to discuss options for sourcing a specific car.

How do I service my e-tron if there is not an e-tron dealer nearby?

Any authorised Audi dealer nationwide can provide scheduled servicing and basic repairs for an e-tron model. A specialist e-tron dealer must carry out any High-Voltage diagnosis and electrical work.