Audi Freeway Plan Terms and Conditions | Audi SA

1. Nature of Audi Freeway Plan


Audi Freeway Plan (AFP) is a service and maintenance agreement between Audi South Africa and the customer on the terms and conditions below.



2. Duration and Territory


2.1 Every new Audi is sold with a standard five-year/100 000km AFP. The AFP commences on the date of delivery of the vehicle and will continue for a period of five (5) years or a distance of 100 000km, whichever occurs first. The extension of the standard AFP cover is dealt with in paragraph 6; 2.2 The AFP applies to the territories of South
Africa, Botswana and Namibia only.



3. Cover


3.1 The AFP covers the following by an approved Audi Dealer:


3.1.1 All scheduled services as stipulated by the manufacturer and/or Audi South Africa in the owner’s manual and service booklet applicable to the vehicle;


3.1.2 The replacement of parts according to technical requirements;


3.1.3 Replacement of parts due to normal wear and tear.


The decision as to what constitutes normal wear and tear lies solely in the discretion of Audi South Africa.


3.2 The AFP does not cover the following:


3.2.1 Any alteration to or modification of the vehicle of whatever nature and any consequential damage arising from such alteration or modification;


3.2.2 The service and/or maintenance of the purchased item by a workshop not authorised by Audi South Africa to effect the service and/or maintenance;


3.2.3 The repair or replacement of any windscreen, windows, damaged glass, carpet, trim, seat covers, soft-top canvas and/or frames, sunroof pane, paintwork or body panels;


3.2.4 Any maintenance or work required as a result of you failing to comply with the terms of the AFP or your obligations in terms of the owner’s manual and/or service booklet and/or warranty terms and conditions. In this regard Audi South Africa reserves the right to reject any maintenance claims and/or repudiate the AFP cover if services are not carried out within one (1) month or 1000km of the specified service interval, whichever occurs first;




3.2.5 The repair of any damage of whatever nature caused as a result of:

(a) Accident, collision and/or impact damage;

(b) The use in the vehicle of oils, lubricants and other additives not approved by the manufacturer and/or Audi South Africa;

(c) Industrial pollution and rust corrosion;

(d) Neglect, improper handling or misuse of the vehicle, including but not limited to any form of competition;

(e) Work performed on the vehicle by persons other than an approved Audi Dealer and/or approved Repair Shop;

(f) Poor road and adverse driving conditions;

(g) Fitment of any accessory or equipment not approved by Audi South Africa.


3.2.6 The replacement of tyres;


3.2.7 Recovery, towing, travelling and related costs.



4. Change of Ownership / Disposal


4.1 Subject to paragraphs 4.2 and 4.3, the AFP cover shall be transferable to a subsequent purchaser of the vehicle if the vehicle is sold prior to expiry of the AFP period and mileage limit applicable to your AFP contract;


4.2 If you dispose of the vehicle or cease to be the owner, purchaser or lessee of the vehicle before expiry of the AFP contract you shall immediately notify Audi South Africa in writing and provide Audi South Africa with the name and address of the new owner, purchaser or lessee of the vehicle;


4.3 Upon change of ownership Audi South Africa may require that the Audi Integrity check be completed by an approved Audi Dealer. The AFP shall lapse if Audi South Africa, in its sole discretion, is not satisfied with the condition of the vehicle after such inspection;


4.4 If the vehicle is stolen, hijacked, destroyed or damaged beyond repair and consequently been written off by an insurer before the expiry of the AFP contract, you shall immediately notify Audi South Africa in writing of this fact and the AFP contract shall be deemed to have been cancelled upon the date of such occurrence;


4.5 No credit or refund will be given on AFP standard contracts in the circumstances contemplated in paragraphs 4.2,
4.3 and 4.4 above;


4.6 You shall be entitled to a pro-rata credit on the cost of an AFP extension contract in the circumstances contemplated in paragraph 4.4 above at the sole discretion of Audi South Africa.



5. Accident Damage


5.1 Damage caused to vehicles shall only be repaired by Approved Audi Motor Body Repairers. A list of Audi Approved Motor Body Repairers can be obtained from any Audi Dealer or www.audi.co.za;


5.2 The owner/driver shall immediately notify AFP of any accidents that the vehicle is involved in, and of the damage to the vehicle. The servicing and maintenance plan shall be suspended by AFP until such time as the vehicle has been repaired. Reinstatement of the AFP cover shall be in the sole discretion of Audi South Africa;


5.3 AFP shall have the right but shall not be obliged to inspect the vehicle prior to the reinstatement of the AFP cover. Notwithstanding the reinstatement of the AFP cover, AFP shall have no liability in respect of the AFP cover if its obligations are rendered more onerous as a result of the accident and/or repairs;


5.4 Audi South Africa shall be entitled to terminate the AFP contract if you fail to notify AFP of any accident and the details of any repairs as a result thereof.



6. Contract Extension


6.1 You shall have the option to extend the AFP cover subject to the payment of the AFP extended option cost applicable at the time of the extension;


6.2 The AFP can be extended from 100 000 kilometres/5 years to a maximum of 300 000 kilometres/10 years (whichever occurs first) from the date of initial delivery;


6.3 Applications for extension must be lodged prior to the expiry of the AFP;


6.4 Quotations for the extension of AFP contracts may be obtained from any Audi Dealer;


6.5 Audi South Africa shall be entitled, in its sole discretion, to refuse an application for extension;


6.6 Audi South Africa may reserve the right to request an inspection of the vehicle.



7. Cancellation


7.1 Audi South Africa shall have the right to cancel this AFP by written notice of such cancellation to you in the event of:


(a) Alterations or modifications of the vehicle and/or repair or maintenance of any accessory, modification or equipment having taken place without the knowledge and written consent of Audi South Africa, notwithstanding the contents of paragraphs 3.1 and 3.2; or


(b) Tampering with the odometer; or


(c) Failure to have your accident damaged vehicle repaired at an Audi Approved Motor Body Repairer; or


(d) You failing to inform Audi South Africa of the disposal or destruction/damage of the vehicle as provided for in terms of paragraphs 4.2 and 4.4; or


(e) You failing to meet any other obligation in terms of the AFP.
The effective date of the cancellation of the AFP shall be the date on which such notice of cancellation is given (“Notification Date”) or, at Audi South Africa’s discretion, the date of the occurrence in question.


7.2 Audi South Africa’s obligations in terms hereof shall cease upon cancellation of the AFP and you shall not be entitled to any refund.



8. Validity


If any provisions in the AFP are invalid and unenforceable such provisions shall be removed from the AFP and the remainder of the AFP shall be valid and binding.



9. Laws


The AFP shall be construed, enforced and performed in accordance with the laws of the Republic of South Africa.



10. Liability


Audi South Africa shall not be liable to you for failure to fulfil its obligations if such failure is caused solely by a matter or occurrence which is beyond its control and nor shall Audi South Africa be liable for indirect or consequential loses, howsoever caused.



11. Entire Agreement


Audi South Africa and the client record that the AFP constitutes the entire agreement between them in relation to the servicing and maintenance of the vehicle.



12. Non-Variance


No alteration, variation or suspension of any of the terms of the AFP or any consensual cancellation of the AFP shall be of any force or effect unless reduced to writing and signed by Audi South Africa and yourself or our duly authorised representatives.



13. Signing Authority


By signing the AFP Registration Certificate, the signatory represents that he/she is authorised to do so.



Contact the Customer Interaction Centre: 086 135 7457