FAQs - Audi connect

What is Audi connect Safety and Security?
Audi connect Safety and Security provides in-car driver assistance (Emergency call, Online roadside assistance) and security-based services (Remote lock & unlock, vehicle status, remote vehicle horn and alarm notification).
What is Audi connect Navigation and Infotainment?
Audi connect Navigation & Infotainment services is the link between your Audi and the internet, giving you access to entertainment, information, and search functionality.
What conditions are necessary for using Audi connect?

The use of Audi connect services require that your vehicle is equipped with Audi MMI Navigation, as well as Audi connect services (which includes an embedded sim). Additionally, to fully manage and maintain remote services, you must register on the central myAudi portal, or the myAudi app. This allows you to send and manage destinations using Google Maps. You can also manage remote vehicle features from the myAudi app. Please note that your Dealership can assist you with registration.
Which models come equipped with Audi connect?
Audi connect will be available with the new Audi A4 and the new Audi A5 models launching in quarter 4 of 2020. Additional models will be rolled out later in 2020 and 2021. Please click here for a list of connected models.
Audi connect
Can Audi connect be retrofitted to existing Audi vehicles?
Audi connect will be available with the new Audi A4 and the new Audi A5 models launching in 2020 and cannot be retrofitted to Audi models built prior.

Setting up Audi connect

How long are the licence periods for Audi connect?
Audi connect emergency call, online roadside assistance and service request have a 10 year licence.

Audi connect infotainment and remote services have a 3 year licence.

The option to extend is in development.
How can I access Audi connect?
To use the full functionality of Audi connect, you must first pair your vehicle with a central myAudi.com account. Your preferred Audi Dealer will be able to set up a myAudi.com account on your behalf upon vehicle purchase and hand-over. Alternatively, you can get started by downloading the myAudi app from either the Apple App or Google Play stores. This account must then be verified by your preferred Audi Dealer.
What is the purpose of a myAudi.com account?
The centralised myAudi.com platform is a key component to access certain services and features for Audi connect. A myAudi.com account allows you to get the most from your Audi, while enjoying the world of Audi connect.
How can I register for a myAudi.com account and is it free?
Registration for a myAudi.com account is free and simple for owners of a connected Audi. Sign up for an account with your vehicle’s identification number (VIN) and your address by downloading the myAudi app. Once you sign up, create a username and password for your account, and start enjoying all the benefits of myAudi – the app for connected services.
What is a key user?
The key user is generally the vehicle owner. The key user can operate Safety and Security functions, and also nominate other users.
Where can I find the V-PIN?
The vehicle code is found inside the plastic tag that is attached to one of your keys. Open the tag and scratch off the top to uncover the code.
How often can I enter the V-PIN in the main user nomination of the vehicle?
After ten incorrect entries, the V-PIN is blocked and a new one must be ordered via your preferred Audi Dealer.

Using Audi connect

What does the "Please wait" screen mean?
This waiting screen will appear during network updates from Google (which typically occur twice a week), when the language has been changed, or when the system has been reset to factory settings.
My system appears to be offline or unable to load. Why is this?
Error screens stating the above problems are the result of a lost data connection, which is usually caused by poor reception, lack of service, or damaged hardware (i.e. SIM card, vehicle antenna).
I changed my Wi-Fi password but my device will not accept the new password. What do I do?
1. Make sure you select apply settings after changing the password or it will not be saved.

2. Make sure you use capital letters (where applicable) when you are typing the password into the device you want to connect.
I’ve been locked out of my account. What do I do?
If you have been locked out of your account, please contact the Audi Customer Interaction Centre on 0860 434 838) to reset your password.
I can’t change my myAudi.com PIN. What do I do?
1. Log in to the myAudi app.

2. Click on "User management icon" (located lower right hand side of app screen).

3. Select "User Management".

4. Select "PIN".

5. Select "Forgot PIN".

6. Follow steps to Create new PIN.
How do I set myself as the key user in the vehicle MMI?
1. Ensure your myAudi.com account has been verified by your local Dealer.

2. Select User tile within the vehicle’s MMI.

3. Enter the key user’s vehicle code/V-PIN (the scratch code which accompanies the vehicle keys) and username (e-mail that was used to create myAudi.com account).

4. The vehicle code should be all CAPS.

5. Click “Log in”.
I have lost my key tag with my vehicle code or I have used all 10 attempts to log in to the MMI and I’ve been locked out. What do I do?
1. A new vehicle code must be ordered from your preferred Audi Dealer, so that you can register for Audi connect services.

2. These codes are ordered in association with a VIN (Vehicle Identification Number) so the information must be supplied together.
I’m getting an error message on the MMI screen advising that “no services available” or “It is currently not possible to connect to the server. Please try again later.” What do I do?
If this message shows up in multiple locations (areas of a good cellular reception) and on different days, please contact your preferred Audi Dealer. This error may indicate an issue within the vehicles connect system.
I can’t log into myAudi or I need to reset my myAudi password. What do I do?
• If you were successful in creating an account, check that you received a confirmation email from myAudi the same day you registered.

• If you already have an account, please contact the Audi Customer Interaction Centre on 0860 434 838 to reset your password.
Do I need to be defined as an owner by an Audi Dealer to utilise the map care and online owners manual features?
If your vehicle does not feature Audi connect you won’t need to be defined as an owner by an Audi dealer to utilise map care and online owners manual features within myAudi.com. Instead of selecting ‘Define as owner’, customers without Audi connect must select ‘Show vehicle details’. Map care can be found under ‘Features’ and Online owners manual can be found under ‘Overview’.