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Audi Roadside Assist


The Roadside Assist programme offers the following benefits:



3.1 If assistance is required as a result of a mechanical or electrical breakdown (which includes the circumstances referred to in paragraphs.



3.1(a)-(d) below:

(a) Flat tyres;

(b) Flat batteries;

(c)Fuel shortage;

(d) Vehicle keys locked inside the vehicle.



3.2 Where your vehicle cannot be repaired at the point of breakdown to render it mobile, you are entitled to courtesy transport if the breakdown is within 100 kilometers of your normal place of residence, provided that such transportation will only be arranged to one address;



3.3 Where your vehicle cannot be repaired at the point of breakdown to render it mobile, and the breakdown occurs further than 100 kilometers from your normal place of residence, you are entitled to elect one of the following benefits:



Hotel Accommodation
Roadside Assist will arrange and pay up to two (2) days towards the Audi South Africa preferred hotel accommodation for you and the occupants of the vehicle. (This benefit is limited to one instance per annum and a maximum of R2 400.00 per incident) (b)



Car Rental: If you prefer not to elect the hotel accommodation referred to above, Roadside Assist will arrange and pay for a car rental for a maximum of forty-eight (48) hours.



This arrangement will be subject to you accepting the standard terms and conditions of the car rental company.



Audi South Africa will reimburse the rental company on your behalf in respect of the rental charges only. Any charges relating to fuel and/or any other obligations reflected in the rental agreement will be for your account.



3.4 Where the breakdown has occurred further than 100 kilometers from your normal place of residence, Roadside Assist will arrange and pay to collect your vehicle and return it to your closest Audi dealer after it has been repaired;



3.5 Where the breakdown has occurred within 100 kilometers from your normal place of residence, Roadside Assist will arrange and pay for the vehicle to be collected and repaired at the approved Audi Dealer closest to your place of residence;



3.6 If required due to overnight delay, Roadside Assist will arrange and pay for the first forty-eight (48) hours of safe storage of the vehicle.


Contact the Customer Interaction Centre: 086 135 7457